Support

When nobody holds it, 1 . When someone does, exactly one credit more than they paid. The price is shown on the claim button and in the claim sheet before you pay.

Either the holder is still in their 10-minute lock (the button shows when it opens), or it's the final three hours of the month, when the spotlight is closed until the reset. You also can't claim it while you're the one holding it.

At least 10 minutes, then until someone else claims it or the month resets at midnight Eastern on the 1st. If you're holding it when the final three hours of the month begin, it's yours until the reset.

No. Credits are spent the moment you take the spotlight, and they aren't returned when someone else claims it after you. That's how the price keeps climbing. You'll see a recap of your time in the spotlight, which you can save as an image.

No. Credits are only taken when a claim succeeds. If someone else got there first or the price changed, the app shows you the new price and your balance stays the same.

If the person holding the spotlight deletes their account or is removed, the spot goes back to the previous holder from that month at the amount they paid, with a fresh 10-minute lock.

No. Credits you don't spend stay in your balance month after month, for as long as your account is open. They're lost if you delete your account or it's banned.

Close and reopen the app while connected to the internet; purchases are usually added within a few seconds. If they're still missing, email support@amos.live with the date of the purchase and your order ID from Apple or Google, and we'll sort it out.

Purchases are processed by Apple or Google, so refund requests go through them:

• iPhone: visit reportaproblem.apple.com and sign in with your Apple Account.
• Android: follow Google Play's refund steps at support.google.com/googleplay.

Credits from a refunded purchase may be removed from your balance. See the Terms for details.

No. Credits can only be used to claim the spotlight from your own account. They have no cash value.

On iPhone, with Sign in with Apple. On Android, with your Google account. We never see your password.

Go to the You tab and tap Edit profile. You can change your photos (hold and drag to reorder), name, city, job, Instagram handle and About, and hide your age. Tap Preview profile to see exactly how you'd look in the spotlight.

In the app, go to You → Settings (the gear) → Delete account. It's permanent. See deleting your account for what's removed, and how to ask us to do it if you no longer have the app.

Accounts are suspended or banned for breaking the Community Guidelines. If you think it was a mistake, email support@amos.live from the address linked to your account.

Tap ••• on their profile or in your conversation and choose Report. Reports are confidential. For anything urgent, email support@amos.live. If someone is in danger, call 911.

Tap ••• on their profile or in your conversation and choose Block. They won't be able to message you. You can unblock people in Settings → Blocked people.

Report their profile with the reason "Appears to be under 18". We review these first. See our Child Safety Standards.